Morgan vending repair company, we do service right the first time

Vending World Policy

ALL SALES FINAL: Vending World sells used and refurbished machines (not new) and most items have to be shipped via freight companies. Make sure you purchase the correct items to meet your individual needs. By using this site you the customer agrees that we you have read and understand the description of all equipment and that if items are purchased from this site all sales are final and no refunds will be given for any reason.
CHECKS FOR PAYMENT: When using 'check to be mailed' as a payment method on our website you need to know the following; items will be held for one business day. This allows time for you to overnight a check for payment. If the check is not received in one business day then the order will be cancelled and considered 'null and void'. At that time the item will be placed back in stock on our online inventory. 'Title' to any equipment purchased will not pass to buyer until funds have 'cleared' the buyers bank. Should a check fail to clear for payment of equipment then Vending World reserves the right to reclaim its property by any method necessary as a legal remedy to non payment of goods purchased.
CREDIT CARD PURCHASES: I have read and agree to the terms and conditions you are agreeing to all of the terms and conditions on this page. Should you dispute the credit card charges for any reason at a later date this page will be presented to your credit card company to substantiate our claim for payment of charges. Please note: All major credit card companies and PayPal have accepted this form from us and we have prevailed in all disputes upon presentation of this page.
CURRENCY: All currency listed on this site is for US dollars. Any payment made by any customer outside of the United States of America hereby agrees to make such payment in the form of US dollars. If wire transfer is used then the currency must be converted to US dollars prior to transfer into our banking system. All orders over $10,000 must be paid by wire transfer of funds to our bank in US currency for the amount of the purchase. PayPal and credit cards may be used for purchases up to $10,000.
DIMENSIONS: All dimensions, weights and capacities shown on this website are approximate and are not exact. Vending World assumes no responsibility if the information shown is inaccurate and causes space or loading problems when the machines arrive at the location. The best way to assure a proper fit with space limitations is to allow room on either side of the machines when installing them and to use the dimensions shown as a guidelines only.
EMAILS: All emails from customers regarding orders, changes to orders or other information shall be considered binding and treated as part of the original order. Vending World reserves the right to use any comments left by customers in emails on our website under the comments section.
INTERNATIONAL: We welcome international customers to our site but remind them that all coin mechs and dollar validators are set up for US coins and US currency. International customers should contact us for machines that do not contain coin mechs or validators so that local units can be used for the local currency. Customs and other shipping arrangement for foreign shipment must be originated from the country being shipped to. Vending World has no knowledge of local customs laws or declarations. We will do our best to provide original bill of sales documents or packing lists as needed the final determination as to vending machines entering the local country is between the foreign customer and their governments.
LIABILITY: Vending World is not responsible for misuse of items sold on this website. By purchasing items from Vending World you the customer understands and agrees that we reserve the right to limit any liability (current or future) to the original cost of the items purchased.
ORDER CANCELLATION: Vending World reserves the right to cancel any order where freight has not been paid in a timely manner. In the unlikely event that 2 orders 'hit' our ordering system at the same time, for the same item, before our inventory can be corrected then the first order received will be considered valid. Should the above result in creating an out of stock situation Vending World reserves the right to cancel the second order and refund the purchase price to the customer. Once an order has been accepted into the system and the item is shipped the order shall be considered 'final' by the customer and Vending World. Once 'final' status has occurred the order is considered non cancelable by either party and all sales are final.
PARTS ORDERS: Please order your parts carefully. Do not rely on information from our parts representatives, they do not know what machine you have. Examine your actual machine before ordering to assure yourself that the parts you order will be correct. All parts sales are final. Should you order the wrong parts for your vending machine, Vending World is under no obligation to accept the parts as returned goods.
REFUSAL TO SELL: Vending World reserves the right to refuse service or to sell to any individual or business for any reason with or without notice. Should Vending World exercise this right all money paid by customer by our automated system will be promptly refunded.
SHIPPING: By ordering items on this site you the customer agrees to the following: After paying for your merchandise you will be directed to a link to pay for freight for items purchased. Items on this site do not include freight charges of any kind and freight is also an extra charge over and above the prices on this site. You the customer agree to pay freight in a timely manner or provide your own freight carrier to pickup items. You agree that the delivery address given at checkout will be open normal business hours for the trucking company to make the delivery (usually 8am-5pm local time). Failure to not have receiving personnel at the delivery address during these normal hours could result in delayed shipping time and a redelivery fee from the carrier. Should a redelivery fee be charged due to the conditions listed you will be responsible for these charges. Please make to sure to order the appropriate accessorial charges when you pay for your freight. If you do not have a dock or a forklift then you need to order lift gate delivery. If you do not have a way to get the machine into the building then you need to order inside delivery. Should you fail to order these items at the time you checkout and find later that they are needed then are responsible for the additional charges that may occur to add these services. Failure to authorize these needed services in a timely manner could result in storage charges being incurred from the carrier. Should storage charges incur as a result of your delayed action you will be responsible for these charges in addition to the original added accessorial charges. All freight charges on our website are considered shipping and handling and items shipped to a California address will be charged sales tax on shipping charges at the rate of 7.75%. Cutoff time for shipping is 12 noon PT, in order to have items shipped the same day. Items ordered later then the cutoff time will be shipped the next business day.
SHIPPING UPS: Should you disclose that your shipment is going to a commerical address at the time of checkout and use UPS as an option then; it must be a commercial address. Running a business out of your house does not constitutes a commercial address. At the time of shipment, should UPS tell us that you are shipping to a residential address then we will use USPS, parcel post or priority mail to ship your item, due to the fact that Vending World would lose money on freight charges shipping your item by UPS to a residence.
*PLEASE NOTE: All freight charges must be prepaid before items are shipped. We accept PayPal, or credit cards to book freight. If this is not a satisfactory payment method for you then you must book your own freight with a carrier of your choice. After you pay for items you will be directed to a special page to pay for your freight or book it yourself. We receive a very good discount from and other trucking companies due to our volume of shipping. The freight quote on the item that you requested is listed on the following screens is at our already discounted rate. All freight travel times are approximate and 'not' guaranteed unless you choose guaranteed delivery options and pay the corresponding rates accordingly. Inside delivery is an expensive option for some carriers, it can cost as high as $100 extra per machine and the common carrier must be able to move the machine in with a pallet jack. Common carriers do not move machines to higher or lower floors of the building via elevators or stairs. Common carriers do not setup the machines at the location. If you need setup or the machines moved to higher or lower floors via stairs or an elevator you must hire a local delivery service after the machines have been delivered. If Local Southern California customers; should you choose a common carrier to move your freight (Saia, etc) we reserve the right to upgrade to a local freight company (such as Vending Machine Movers) at no additional charge. Choose your carrier well. Our highest rated carriers (top 3) had minor damage claims in less than 2.7% of all freight moved. The lowest rated carriers (bottom 2) had minor damage claims at over 9% of all freight moved. Please remember than shipping is arranged as a courtesy and that if your item arrives with minor damage 'National Motor Freight Association regulations' require you to accept delivery and file a freight claim with the carrier. VERY IMPORTANT: Should your freight arrived damaged, be sure to have the driver note the damage on all copies of the delivery receipt including a signed copy by the driver for you to keep. Failure to have a signed delivery receipt with damage noted will more than likely cause your claim to be denied. Some of the carriers on our site that say 'use at your own risk' offer the highest discounted freight rates, with these highly discounted rates comes a certain amount of risk. Should you book freight with any of the carriers listed on our site that say 'use at your own risk' then you must accept the freight regardless of the amount of damage (you cannot refuse the freight) and deal with that freight company directly to file a claim. Should the machine arrive damaged it is your responsibility to file a claim with the freight company or brokerage and deal with them directly to pay your claim.
WARRANTY INFORMATION: “Limited Parts Warranty”: this indicates that the warranty provided does not extend to every possible situation. There are situations that are excluded; therefore the warranty is “limited” rather than “unlimited”. No dealers we know of offer an “unlimited” warranty, because there are so many situations outside of its control. All warranty items must be sent to Vending World by UPS (parts only not the entire machine) or other means at the customers own expense. Warranty is valid in lower 48 states. Warranty for Alaska, Hawaii, and all other countries is modified as follows: All warranty items must be returned at the customers own expense and replacement items must have freight, shipping or UPS charges paid by customer. The machines on this site and large, heavy items and due to the cost of shipping we do not accept returns or make refunds on items. Due to the cost of shipping we only send all warranty parts by UPS ground. Should the customer require faster service on warranty parts then the additional shipping cost would have to be paid at the customers expense. All sales are final.
Every effort is made to ensure that any purchased equipment, refurbished or used, has been thoroughly checked out before it leaves our building. We have a large, in-house parts and service department staffed with personnel who are experienced with just about any problem you may encounter.
All machines rated A, B or C have rebuilt changers and validators (if applicable) and carry a 90 day limited (parts) warranty. This includes (but is not limited to) all components such as, changers, validators, refrigeration units (removable type, soda machines etc.), motors, solenoids, logic boards, control boxes, digital display units. Exclusions: Warranty does not include display lamps, fluorescent of incandescent, fixed place refrigeration units (coolers, ice cream machines, frozen machines etc).
For local customers: If parts are needed, return the defective part within 90 days and we'll be happy to repair or replace the part. For local customers we will offer phone support for all labor issues for a period of sixty days at no charge for all walk in store purchases. We only offer labor at no charge if you return the machine to us for repairs to be done in our shop.
For on-line/out-of-area purchases: If parts are needed, return the defective part within sixty days and we'll be happy to repair or replace the part. We will offer phone support for all labor issues for a period of sixty days at no charge for all online or internet purchases. WE DO NOT COVER LABOR CHARGES, IF YOU REQUIRE A TECHNICIAN AT YOUR HOME OR BUSINESS, YOU MUST PAY FOR IT. WE SEND VENDING MACHINES ALL OVER THE WORLD SO WE NEVER SEND REPAIR PEOPLE TO YOUR LOCATION, WE ONLY OFFER A PARTS WARRANTY ONLY.
Exclusions: Acts of vandalism, fire, flood, other natural disasters, power surges causing disruption to machine power or excess power to be delivered to machine by generators or other means, or 'salting of machines*' are not covered by warranty. *'Salting of machines' occurs when salt water is poured or injected into the coin chutes or validators of vending machines for purpose of cheating machine. Many times the act of 'salting' ruins the coin mech or validators and renders it unusable.
Damage from shipping (minor damage in less than 1.9% with our best carriers): If the machine we send you is damaged in shipment please note the damage on the Bill of Lading and have the driver sign your copy for proof of claim. Shipping damage is very rare but when it does occur it is usually minor. Broken glass on snack machines or bent legs is not a big deal to repair so do not refuse the machine for minor damage. Usually the freight company will make a quick payment for such minor repairs. We have had damage in less than 2.7% of all items shipped with our better carriers. In the unlikely event that the machine has suffered major damage contact the freight company to inspect the shipment and after inspected (over $400 repairs) then refuse the shipment and have the Bill of Lading marked 'refused due to major damage'. Freight is booked as a courtesy and Vending World never assumes any responsibility for the actions of the freight company, either due to damage, missing items, freight storage charges or other items out of our control. All freight charges are considered final and will never be refunded by Vending World. Should a major claim occur please remember to include your freight charges in your claim. To report a freight claim on a shipment booked with our carriers please call the carrier directly and give them the PRO number listed on the Bill of Lading.
WIRE TRANSFER FOR PAYMENT: When using 'wire transfer' as a payment method on our website you need to know the following; items will be held for one business day. This allows time to wire transfer the money to our account. If the wire transfer is not received in one business day then the order will be cancelled and considered 'null and void'. At that time the item will be placed back in stock on our online inventory.
*Please note: Vending World does everything possible to keep pricing as low as possible. By purchasing items on this website you agree to the terms and conditions listed on this policy page. Should a dispute occur at a later date this page will be submitted in its entirety to credit card providers or PayPal as needed to substantiate our claim for payment of items purchased.

Vending World